How Can I Best Take Care Of My Vehicle's Appearance?
Through a regular program of washing, waxing and shampooing. For a new vehicle we recommend the following program: * Teflon Paint Sealant and Scotchguard All Fabrics immediately after vehicle purchase * Car Wash every 1-2 weeks, with every second to third wash being the Deluxe Wash * Armor All/Leather & Vinyl Conditioner as needed * Express Wax or Teflon Re-Apply every 2 to 3 months * Carpet and Upholstery Shampoo as needed, but no longer than 6 months to one year.

For other than a new vehicle, start with a Complete Full Service auto detail and then follow the program outlined above.

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What Is Included In A Full Service Car Wash?
Our Regular Full Service Car Wash Includes:
1. Vacuum of seats, mats, carpets and ashtrays.
2. Exterior of vehicle washed by equipment in the car wash tunnel.
3. All non-film tinted windows cleaned by hand inside and out.
4. Vehicle hand dried with cotton towels.

Our Deluxe, Special and Super Washes include additional services designed to protect, enhance the appearance and extend the life of your vehicle's exterior. The Deluxe and Special Washes also include Wheel Bright, which is a special cleaner for your vehicle's metal wheels.

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Do You Have Any Brushes In Your Car Wash?
No. We do not have any nylon or plastic bristle brushes in the car wash. We do not use these types of brushes because they can haze the finish of your car after repeated use. We only use soft cloth which actually polishes the finish of your car as it cleans.

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How Long Does It Take To Run My Car Through The Wash?
Our goal is a 15 to 20 minute car wash; we meet this goal approximately 90% of the time. We know that washing your car is not one of your favorite chores, and with that in mind we strive to get you in and out of our facility --with a clean car--as fast as possible. If we fail to do that, we sincerely apologize and will continue to strive to please you in the future.

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How Will I Know When My Car Is Finished?
One of our personnel will raise their hand or wave a towel and say “ready” while standing by your vehicle. Be sure to give your cash register receipt to him  to claim your vehicle.

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What Should I Do If I Have A Special Request?
Please inform our Service Writer if you have areas of your vehicle that need special attention or areas we haven't done to your satisfaction in the past. He will either write a note on your windshield or put a Post It note inside your vehicle to alert our personnel of your request. Before you claim your vehicle, please check your vehicle, and if your request has not been honored, inform a manager or supervisor who will see that the job gets done forthwith.

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What Does The Writing On The Windshield Mean?
These are codes to enable our people to program the computer for any additional services you may have purchased.

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Why Do You Charge Extra For Minivans and Large Vehicles?
We charge extra for minivans and large vehicles because they have much more interior floor area and more & larger windows to clean.  For these reasons, it takes us a significantly longer time to vacuum and clean the windows on these vehicles. 

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Is It Safe To Run A Car Through The Car Wash With The Antenna Up?
No. While some antennas are designed to safely remain on the vehicle (solid mast flexible, rubber that bends or sways), telescoping antennas are not. You must turn off your radio and lower or remove all antennas. The Car Wash is not responsible for antennas not fully removed or lowered by you.

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My Car Alarm Automatically Locks The Doors. What Should I Do When I Come To The Car Wash?
Systems that automatically lock a vehicle's doors are becoming an increasing problem for us. We need your help and cooperation in addressing this problem. Prior to leaving your vehicle, please unlock and deactivate any systems that automatically lock your doors. If your system cannot be deactivated, consult with a car wash manager before you send your vehicle through the car wash to devise a method to safely accommodate your vehicle. Then always follow the agreed upon procedure when you visit us.

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Why Should Pick-Up Truck Beds Be Free Of Debris, Grease, Oil And Other Uncovered Items?
It is very dangerous to other vehicles and employees because the cloth from our equipment can get tangled and/or our high pressure blowers and wash nozzles can blow debris out of the truck bed during the wash process. Please remove any loose items in the pick-up bed before the wash.

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Do I Need To Remove My Bike Or Ski Rack?
To be absolutely safe, it would be best if you removed any bike or ski racks before coming to the car wash. If you decide to leave the rack in place, we cannot be held responsible for damage to the rack or to the vehicle. At minimum, racks should be properly and securely fastened to the vehicle, and locked so they don't pop up.

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Why Can't I Spray My Own Cleaner On My Wheels Before My Car Is Washed?
There are two reasons why we ask you not to.
1. The first is a safety concern. When you spray the wheels while on the car wash premises, the dirt and oil and grease that comes off your wheels drips onto the floor, creating a hazard for employees and other customers.
2. The second problem relates to possible adverse chemical reactions between what you spray on your wheels and the cleaning solutions that we use in the car wash process. It is possible that the two are not compatible and may result in damage to your wheels.

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How Can I Be Sure I Received The Services I Paid For?
The ticket given you by our Service Writer specifies the services which you have purchased. While following your car through the car wash process look for the lights to come on as your car receives the extra service through the arch. If the light does not come on, mention the problem to the cashier or a manager and we will rerun your vehicle. If you want to make sure you have received manually applied extras such as Armor All on the tires, simply show your receipt and ask if the extras have been applied.

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Why Is It Necessary To Run My Vehicle Through The Car Wash More Than Once?
Every car has different kinds of dirt on it depending on where you live or where the car has traveled since your last wash. The way the dirt adheres to the car's surface also varies because of different weather and exposure to the elements. Sometimes the dirt is very sticky and it takes more than one pass through our system to break down the bond that holds the dirt to the vehicles surface. We continually adjust our cleaning process to overcome these factors, and these adjustments are effective for a vast majority of the vehicles. The few remaining ones have to be processed more than once.

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How Do You Clean Non-Factory Tinted Windows?
We clean these windows upon request. It is our experience that occasional cleaning of tinted windows at our facilities is safe. You are advised, however, to follow the instructions of the professional who installed the tint. As with all vehicles altered from factory construction, we are not responsible for any damage to non-factory tinted windows.

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Why Are Seats Sometimes Moved?
We try not to move seats, but sometimes it is dangerous for our drivers to drive vehicles with a seat that hinders full control of the vehicle.  This is especially true with seats that are set too far forward or too far back. Sometimes our people just won't fit in the car. We feel it is better to be safe than sorry.  Sometimes seats are also moved to assure a good vacuuming job under the seats.

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Why Are Radio And Other Instrument Settings Sometimes Changed?
Our inside people try to get the dust off all the little dials without moving the adjustments, but it is inevitable that a setting might be changed inadvertantly. We are just trying to do a thorough job. We appreciate your patience.

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Do You Guarantee The Weather?
We wish we could, but since we can't we do the next best thing by offering Rain Insurance: If it rains within 72 hours of a paid car wash, return with your receipt within three days after the rain stops and receive one free exterior wash.

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When Should My Ticket Be Stamped NO RAIN INSURANCE?
Your Rain Insurance entitles you to one free exterior wash. The ticket that you get for this free wash is stamped NO RAIN INSURANCE because you have just received the one free wash your Rain Insurance entitled you to.

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What Areas Get Vacuumed?
We vacuum the carpets, mats, seats and ashtrays. Seats get a quick once over, but getting into every pleat and crease is impossible, although we try. Our vacuum tools do not fit easily between seats and consoles, but we do try to reach these areas. Dog hair is almost impossible to vacuum. We suggest a shampoo several times a year because a wet vacuum extractor is the only way to remove the hair. If there is an area that is a particular concern to you, inform our personnel of your concern. You can help us do a better job by putting valuables and loose items you don't want thrown away inside glove boxes, consoles, hatchback areas or trunks.
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Do You Vacuum Ashtrays?
Yes we do. You can help us do our job more efficiently if you open all ashtrays. We ask you to remove all valuables of any kind that you store in your ashtray.

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Do You Vacuum Hatchback Areas And Trunks?
This is not part of our standard service. However, during slow periods we can usually accommodate a special request for a trunk or hatchback vacuum. Just open your trunk or your rear door when your vehicle gets to the vacuums. We would appreciate your understanding that we may not be able to perform these services when we are busy.

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What Is Auto Detailing?
Auto auto detailing picks up where our regular car wash services leave off. There are two primary areas of Auto auto detailing:
1. Deep Cleaning and
2. Vehicle Appearance Maintenance.

Deep Cleaning auto detail services include Carpet and Upholstery Shampooing, Leather and Vinyl Cleaning, Oxidation Removal from the paint with the use of cleaners and high speed buffers, acid rain and environmental fallout removal and correcting other problems with the vehicle's finish. Appearance Maintenance services include conditioning of leather and vinyl, Scotchguarding of carpets and cloth seats, waxing and sealing of the paint. Even with a regular routine of car washing, the surfaces of your vehicle lose their protective coatings over time, allowing dirt and other contaminants to penetrate. Carpets, leather, vinyl and paint are all subject to this phenomenon. Regular use of our Auto auto detail services cleans these surfaces and applies a new protective coating to them.

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What Is The Difference Between Express And Full Service auto detailing?
Express auto detailing are fast, inexpensive services designed to maintain the appearance of vehicles whose surfaces are in relatively good condition. They are ideal for newer vehicles and vehicles that have been well cared for over time through a regular routine of washing and waxing.

Full Service auto detailing is appropriate for older vehicles or those that may have been neglected. We devote a lot more time, use more powerful cleaners and conditioners, and special tools designed especially for these types of vehicles.

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How Long Does It Take To Do Your Express And Full Service auto details?
The approximate times to do our Express Services after completion of the car wash is listed below:

Complete Armor-all 20 minutes

Any One (1) Express Service 30-45 minutes
Any Two (2) Express Services 45-60 minutes
Any Three (3) Express Services 60-75 minutes
All Four (4) Express Services 75-90 minutes

Exterior Full Service auto detail 2 ½ hours
Interior Full Service auto detail 2 ½ hours Complete
Full Service auto detail 4 hours

Add 10 minutes if service includes an interior Armor All These are approximate times, if you want to know the exact time your vehicle will be completed, just ask our manager.

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Where Do I Pick Up My Vehicle If It Is Receiving An Express Service?
There are special areas to complete such services as Armor-all, Waxes and Shampoos. If you are receiving one of these services, ask our Cashier or personnel in the drying area to direct you to the proper pick up area.

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How Can I Best Take Care Of My Vehicle's Appearance?
Through a regular program of washing, waxing and shampooing. For a new vehicle we recommend the following program: * Teflon Paint Sealant and Scotchguard All Fabrics immediately after vehicle purchase * Car Wash every 1-2 weeks, with every second to third wash being the Deluxe Wash * Armor All/Leather & Vinyl Conditioner as needed * Express Wax or Teflon Re-Apply every 2 to 3 months * Carpet and Upholstery Shampoo as needed, but no longer than 6 months to one year.

For other than a new vehicle, start with a Complete Full Service auto detail and then follow the program outlined above.

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Do You Guarantee The Weather?
We wish we could, but since we can't we do the next best thing by offering Rain Insurance: If it rains within 72 hours of a paid car wash, return with your receipt within three days after the rain stops and receive one free exterior wash.

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When Should My Ticket Be Stamped NO RAIN INSURANCE?
Your Rain Insurance entitles you to one free exterior wash. The ticket that you get for this free wash is stamped NO RAIN INSURANCE because you have just received the one free wash your Rain Insurance entitled you to.

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Is Smoking Allowed Inside Your Buildings Or Stores?
No it isn't, although ashtrays are provided for smokers to extinguish cigarettes that were smoked before entering the building. Please be considerate of others and please extinguish cigarettes in the ashtrays.

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Are Employees Allowed To Smoke In Vehicles?
Absolutely not, if you ever see this happen, please inform our manager.

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Why Don't You Check Oil, Water And Air In Tires?
Our personnel are not trained to perform any mechanical work or to make any judgments regarding oil, water or tires. These services should be performed by qualified technicians

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What Vehicles Are Considered "Large" And Will Be Charged an Additional $2.00 For a Regular Wash? 
 
The following vehicles are considered "Large" and will be charged an additional $2.00 for a regular car wash.   For premium washes, Express and Full auto detail Services, there will be no extra charge.

• Range Rover
• Ford Expedition
• Ford Excursion
• Chevy Suburban
• Chevy Avalanche
• Lincoln-Mercury Navigator
• Infinity QX4
• Chevy Tahoe
• Cadillac Escalade
• GMC Yukon
• Toyota Sequoia
• Lexus LX470
• Mini-vans
• Full-sized vans

This list is continually updated as necessary.

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What Vehicles Are Too Large To Go Through Your Wash?

The following are the maximum vehicle height, width and tire widths that can go through any of our car wash tunnels.

• 12.50 inch (315mm) tires in width (unless otherwise preapproved by a manager).
• The maximum height of a vehicle is 82 inches.
• The lowest a vehicle can be is 4 ½ inches.

This list is continually updated as necessary.

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What Other Factors Can Prevent a Vehicle From Being Able To Go Through Your Wash?

Vehicles having any of the following characteristics will not be permitted to go through any of our car wash tunnels.

• Any form of oil, grease or foreign debris in the rear of pick-up beds.
• Any telescoping antenna that will not completely retract, (unless preapproved by a manager).
• Any vehicle with loose trim, molding or body parts. (unless preapproved by a manager).
• Any truck with fixed “three point” mirrors that won't fold into the body of the vehicle.

This list is continually updated as necessary.

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Why Don't You Accept Checks?
Our goal is to provide efficient and fast service to all our customers. Accepting checks would slow down the transaction process considerably by adding extra steps such as locating a checkbook and wallet (for ID), writing the check, examination of ID by cashier, etc. Most of our customers prefer a quick, smooth transaction with minimum amount of waiting. We do accept most Debit cards, however.

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What Credit and Debit Cards Do You Accept?
We accept a wide variety of Credit and Debit cards including all VISA, Mastercard, American Express and Discover.   For other cards, please ask a cashier if we accept your card before you get your car washed.

We also accept ExxonMobil approved cards at our Pacific Highway and Mission Valley Locations.

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Can I Get Cash Back On My Credit Card For A Tip?
Yes. If you are paying with a debit card, you can get up to $5.00 back for a tip on basic services and up to 10% the amount paid for any Express or Full Service auto detail. Just tell the cashier the amount you need when you pay for your car wash.

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Why Don't You Use A Punch Card Where You Get A Free Wash After 10 Washes?
We do even better. Here's how: We give you a discount coupon on the back of your receipt that is good for $2 or $4 off the price of your next wash. If you use this coupon, you effectively get a free car wash every five to seven visits.

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